Refunds and cancellation.

Scova Athlete, Squad Lab and Partners are licensed to clubs and businesses, never to consumers. The 14-day right of withdrawal in EU and Maltese consumer law therefore does not apply. The terms below, and your signed order form, set what happens instead. If your order form says something different, the order form wins.

• The licence price for your grade and products, as shown on the pricing page and confirmed in your order form.
• Any extras you choose: extra seats, a second squad, Ask packs. Each one is priced on the pricing page.
• VAT at the rate that applies to your club.

There are no setup, onboarding, data, support, cancellation or card fees. Each side pays its own bank's transfer charges.

Paying yearly: the year's fee is invoiced in advance and is 20% less than paying monthly.

Paying monthly: the contract is still for the full term (one, two or three years); it is split into monthly invoices at the monthly rate. Stopping the monthly payments does not end the contract early.

Two- and three-year contracts: 10% or 15% off, with the price fixed for the whole term.

Fees for a contract year are not refundable once that year has started, except in these cases, where we refund the unused part of any fees you paid in advance:

• we end the contract for any reason other than your breach;
• we fail to deliver, as defined in our terms (for example, a product down for more than 1% of a month, or a licensed feature or league missing for more than 14 days), we do not fix it within 30 days of your written notice, and you end the contract;
• the same failure to deliver happens three times in twelve months and you end the contract;
• we billed you by mistake, or more than once.

Refunds are paid to the account that paid us, within 30 days.

The founding pilot is a one-year contract at 50% off. It has the same refund rules as any other contract. After the pilot year the club moves to list price, or to a two- or three-year contract, only if it signs a new order form.

• You can add products, seats or Ask packs at any time; we charge the pro-rata amount to the end of the current contract year.
• You can remove extras, move down a grade or end the contract at your renewal date by telling us in writing at least 30 days before it.
• We remind you of the renewal date, and of any new price, at least 60 days before it.

When a contract ends, the club can export its records for 30 days. After that we delete them from the product within 90 days, except where the law makes us keep something (such as invoices).

Write to your named contact, or use the contact page, with your club's name and what you want to change. We confirm in writing within five working days.